🔁 Refund & Return Policy – Egypt Supplier

At Egypt Supplier, customer satisfaction and product quality are our top priorities. Because we sell perishable items, we follow a specific return and refund policy to ensure fairness and freshness for all customers.

🥬 Eligible Return Reasons

We accept returns or offer refunds in the following cases only:

  • You received the wrong items
  • You received damaged or spoiled products upon delivery

📷 How to Request a Refund or Return

  1. Report the issue within 1 hour of receiving your order
  2. Send a clear photo or video showing the issue (wrong item, damaged or spoiled product)
  3. Contact us via WhatsApp, phone, or email:

💰 Refund Options

After we verify your claim, you can choose one of the following:

  • Replacement of the affected item(s)
  • Wallet credit to use on your next order
  • In some cases, a full or partial refund may be issued to your original payment method

📦 Return Conditions

  • Returned items (if required) must be in their original packaging and condition.
  • We reserve the right to reject refund requests if they fall outside our return window or are unsupported by clear evidence.

🕒 Return Window

You must report any issue within 1 hour of receiving your delivery.
Requests made later than that may not be accepted due to the nature of perishable products.

🤝 Our Promise

We are committed to your satisfaction. If something goes wrong with your order, we will work with you to resolve it quickly, fairly, and with care.

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